Details

This workflow parses an XDR incident and creates a matching/linked ticket in a supported ticketing integration. Supported integrations include: ServiceNow, Zendesk

Targets: Automation APIs, Platform APIs, ServiceNow, Zendesk

Steps:
[] Get a list of XDR automation targets and extract the supported integrations
[] Check if there are supported integrations available (if not, end the workflow)
[] Build a link to the incident and extract the short incident ID
[] For each supported integration:
[]> Create a ticket in that integration
[]> Build a link to the new ticket and update the local external reference variables
[]> Update the incident's external references with a reference to the new ticket
[] Check if a ticket was created in at least one product (if not, update the workflow results)

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Authorship
Cisco Managed