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ServiceNow allows you to simplify the way you work. Deliver great experiences and enhance productivity with powerful digital workflows across all areas of your business.

ServiceNow allows you to simplify the way you work. Deliver great experiences and enhance productivity with powerful digital workflows across all areas of your business. ServiceNow is a suite of products that provided various capabilities.

Enabling this integration in Cisco XDR will make the ServiceNow API available as a target for automation workflows. This target can be used to perform tasks such as creating incidents, creating change tickets, and more.

Capabilities
Automation
Automatic target creation for Cisco XDR automation
Device Insights
Provides information about assets
Regions
North America
Europe
Asia-Pacific, Japan & China
Installable workflows

These are workflows that you can install in Cisco XDR automation and use with this integration. These are different from built-in workflows which are built into Cisco XDR by default for all customers.

Community
This workflows runs a (scheduled) "Cisco XDR Integration Module Healthcheck" and creates an incident in ServiceNow if such a healthcheck fails.
Cisco Managed
This incident response workflow allows you to create an incident ticket in ServiceNow from a playbook or using an automation rule.
Built-in workflows

These workflows are built into Cisco XDR automation and can be used with this integration. These are different from installable workflows, which are optional workflows you can install from Cisco and its partners.

Configuration details