Webex - Create Room for New Incident

This workflow works with an incident automation rule or playbook to create a Webex room when incidents are created in Cisco XDR. Anyone assigned to the incident or configured in the workflow's settings will be added to the room. The workflow can also update the incident's status if a new room is created successfully. If a room already exists, a new one is not created.

Targets: Conure APIs, Platform APIs, Private Intelligence API, Webex

Steps:

• Fetch the incident
• Check if this incident already has a Webex room (if so, update the local variables)
• Check if there are users to always add to rooms (if so, add them to the participant list)
• Process the incident assignees and add them to the participant list
• Check if we need to use the fallback users (if so, add them to the participant list)
• Check if a Webex room already exists for this incident:
  • If not, create one, update the incident status (optional), post a welcome message, and update the incident
• Add the participants to the Webex room