Webex - Send Message for New Incidents

This workflow works with an incident automation rule to send Webex messages when a new incident is created in Cisco XDR. You can limit the incidents you send messages for by adding criteria to your incident automation rule. After importing this workflow, be sure to add it to an incident automation rule.

This workflow sends a Webex message with a card. If you want to change the card's content, you can edit the "Build the card JSON" activity. Alternatively, you can build your own message in the "Webex - Post Message to Room" activity's "Markdown Message" or "Plain Text Message" inputs and remove the card variable from the "Attachments" input.

Target: Webex

Steps:

• Search for the configured Webex room
• Check if the room was found (if not, end the workflow)
• Extract the short incident ID
• Build the Webex card JSON payload
• Send the Webex message
• Check if sending the message was successful:
  • If it was, set the workflow result
  • If it wasn't, output an error