Zendesk - Create Ticket for New Incident

This incident response workflow allows you to create a ticket in Zendesk and update incident status from a playbook or using an automation rule.

Targets: Conure APIs, Platform APIs, Private Intelligence API, Zendesk

Steps:

• Fetch and parse incident details
• Create the Zendesk ticket
• Check if the ticket was created successfully:
  • If it wasn't, update the results and end the workflow
• Build the ticket link and update the workflow results
• Set the incident status to Incident Reported (if this fails, update the workflow results)
• Update the incident's external references (if this fails, update the workflow results)