Zendesk

This atomic allows you to add a comment to an existing Zendesk ticket.

Target: Zendesk integration target

Account Key: None

Steps:
[] Validate the comment input variables
[] Build the request payload 
[] Add the comment
[] Check if the request was successful:
[]> If it wasn't, output an error

More information about this API: https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#creating-ticket-comments

Zendesk - Add Comment to Ticket

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This atomic allows you to create a new ticket in Zendesk.

Target: Zendesk integration target

Account Type: None

Steps:
[] Build the request payload
[] Create the ticket
[] Check if the request is successful:
[]> If it was, extract the response data and set the output variables
[]> If it wasn't, output an error

More information: https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#create-ticket

Zendesk - Create Ticket

This atomic allows you to fetch a ticket by ID from Zendesk.

Target: Zendesk integration target

Account Key: None

Steps:
[] Get the ticket by ID
[] Check if the request was successful:
[]> If it was, extract the response data and set the output variable
[]> If it wasn't, output an error

More information about this API: https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#show-ticket

Zendesk - Get Ticket by ID

This atomic allows you to get a user by ID from Zendesk.

Target: Zendesk integration target

Account Key: None

Steps:
[] Get the user by ID
[] Check if the request was successful:
[]> If it was, extract the response data and set the output variables
[]> If it wasn't, output an error

More information about this API: https://developer.zendesk.com/api-reference/ticketing/users/users/#show-user

Zendesk - Get User by ID

This atomic allows you to search for tickets in Zendesk. Note that the Zendesk search API will only ever return the first 1,000 results, even if you use pagination.

Target: Zendesk integration target

Account Key: None

Steps:
[] Build the query string
[] Search for tickets
[] Check if the request was successful:
[]> If it was, extract the response data and set the output variables
[]> If it wasn't, output an error

More information about this API: https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/

Zendesk - Search Tickets

This atomic allows you to search for users in Zendesk. Note that the Zendesk search API will only ever return the first 1,000 results, even if you use pagination.

Target: Zendesk integration target

Account Key: None

Steps:
[] Build the query string
[] Search for users
[] Check if the request was successful:
[]> If it was, extract the response data and set the output variables
[]> If it wasn't, output an error

More information about this API: https://developer.zendesk.com/api-reference/ticketing/ticket-management/search/

Zendesk - Search Users

This atomic allows you to update an existing ticket in Zendesk.

Target: Zendesk integration target

Account Key: None

Steps:
[] Build the request payload
[] Update the ticket
[] Check if the request was successful:
[]> If it was, extract the response data and set the output the variable
[]> If it wasn't, output an error

More information about this API: https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket