ServiceNow

Adds a work note to an existing ServiceNow firewall rule task.

Target: ServiceNow integration target or an HTTP Endpoint for "your-tenant.service-now.com" with a path of "/api"

Account Key: None if using an integration-provided target, HTTP Basic Authentication for an HTTP Endpoint target

Steps:
[] Generate the JSON for the work note
[] Create the work note
[] Check if the request was successful:
[]> If it wasn't, output an error

More information about this API: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html

ServiceNow - Add Work Note to Firewall Rule Task

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Adds a work note to an existing ServiceNow incident ticket.

Target: ServiceNow integration target or an HTTP Endpoint for "your-tenant.service-now.com" with a path of "/api"

Account Key: None if using an integration-provided target, HTTP Basic Authentication for an HTTP Endpoint target

Steps:
[] Generate the JSON for the work note
[] Create the work note
[] Check if the request was successful:
[]> If it wasn't, output an error

More information about this API: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html

ServiceNow - Add Work Note to Incident

This atomic allows you to assign or unassign an incident in ServiceNow. If you provide both a user and a group to assign to, make sure the user is a member of the group, otherwise you'll get an error.

Target: ServiceNow integration target or an HTTP Endpoint for "your-tenant.service-now.com" with a path of "/api"

Account Key: None if using an integration-provided target, HTTP Basic Authentication for an HTTP Endpoint target

Steps:
[] Build the request payload 
[] Request to assign the incident
[] Check if the request was successful:
[]> If it wasn't, output an error

More information about this API: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html

ServiceNow - Assign or Unassign Incident

Creates a new normal change request in ServiceNow.

Target: ServiceNow integration target or an HTTP Endpoint for "your-tenant.service-now.com" with a path of "/api"

Account Key: None if using an integration-provided target, HTTP Basic Authentication for an HTTP Endpoint target

Steps:
[] Format the start and end dates
[] Create the change request
[] Check if the request was successful:
[]> If it was, extract the change request details and set the output variables
[]> If it wasn't, output an error

More information about this API: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html

ServiceNow - Create Change Request

Creates a new incident in ServiceNow.

Target: ServiceNow integration target or an HTTP Endpoint for "your-tenant.service-now.com" with a path of "/api"

Account Key: None if using an integration-provided target, HTTP Basic Authentication for an HTTP Endpoint target

Steps:
[] Generate the JSON for the ticket
[] Create the incident
[] Check if the request was successful:
[]> If it was, extract the incident details and set the output variables
[]> If it wasn't, output an error

More information about this API: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html

ServiceNow - Create Incident

Creates a new record in a ServiceNow table. Tables contain many different types of objects in ServiceNow including things like incidents, assets, change requests, and more. The fields available vary by table, so please refer to the ServiceNow API documentation for more information about using this API.

Target: ServiceNow integration target or an HTTP Endpoint for "your-tenant.service-now.com" with a path of "/api"

Account Key: None if using an integration-provided target, HTTP Basic Authentication for an HTTP Endpoint target

Steps:
[] Create the table record
[] Check if the request was successful:
[]> If it was, extract the record details and set the output variables
[]> If it wasn't, output an error

More information about this API: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html

ServiceNow - Create Table Record

Deletes a record from a ServiceNow table. Tables contain many different types of objects in ServiceNow including things like incidents, assets, change requests, and more.

Target: ServiceNow integration target or an HTTP Endpoint for "your-tenant.service-now.com" with a path of "/api"

Account Key: None if using an integration-provided target, HTTP Basic Authentication for an HTTP Endpoint target

Steps:
[] Delete the table record
[] Check if the request was successful:
[]> If it wasn't, output an error

More information about this API: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html

ServiceNow - Delete Table Record

Gets a single record from a ServiceNow table by its sys ID. Tables contain many different types of objects in ServiceNow including things like incidents, assets, change requests, and more.

Target: ServiceNow integration target or an HTTP Endpoint for "your-tenant.service-now.com" with a path of "/api"

Account Key: None if using an integration-provided target, HTTP Basic Authentication for an HTTP Endpoint target

Steps:
[] Get the table record
[] Check if the request was successful:
[]> If it was, extract the record and set the output variable
[]> If it wasn't, output an error

More information about this API: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html

ServiceNow - Get Table Record by ID

Fetches information about a user from ServiceNow by their username or email address.

Target: ServiceNow integration target or an HTTP Endpoint for "your-tenant.service-now.com" with a path of "/api"

Account Key: None if using an integration-provided target, HTTP Basic Authentication for an HTTP Endpoint target

Steps:
[] Check if a username or email address was provided (if not, end the workflow)
[] Build the query string
[] Get the user
[] Check if the request was successful:
[]> If it was, extract the user details and set the output variables
[]> If it wasn't, output an error

More information about this API: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html

ServiceNow - Get User by Username or Email

Searches for records in a ServiceNow table. Tables contain many different types of objects in ServiceNow including things like incidents, assets, change requests, and more.

Target: ServiceNow integration target or an HTTP Endpoint for "your-tenant.service-now.com" with a path of "/api"

Account Key: None if using an integration-provided target, HTTP Basic Authentication for an HTTP Endpoint target

Steps:
[] Search for table records
[] Check if the request was successful:
[]> If it was, extract the results and set the output variable
[]> If it wasn't, output an error

More information about this API: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html

ServiceNow - Search Table Records

This atomic allows you to update an existing table record in ServiceNow. You can either update specific fields or update the entire record.

Target: ServiceNow integration target or an HTTP Endpoint for "your-tenant.service-now.com" with a path of "/api"

Account Key: None if using an integration-provided target, HTTP Basic Authentication for an HTTP Endpoint target

Steps:
[] Update the table record
[] Check if the request was successful:
[]> If it was, extract the results and set the output variable
[]> If it wasn't, output an error

More information about this API: https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/c_TableAPI.html